Morocco's Crafters

Morocco

(212) 772-395 249

Returns and Refunds

At Morocco’s Crafters, we strive to provide you with high-quality Moroccan handmade goods that you’ll love. However, we understand that there may be instances where you need to return or request a refund for your purchase. This Return and Refund Policy outlines our guidelines and procedures for such situations:

Returns:

If you are not completely satisfied with your purchase, you may return the item(s) within 30 days from the date of delivery.

The item(s) must be unused, in their original condition, and in the original packaging.

To initiate a return, please contact our customer support team at [email protected] to obtain a Return Merchandise Authorization (RMA) number.

Please include the RMA number on the outside of the package when returning the item(s).

The customer is responsible for all return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

Refunds:

Once we receive and inspect the returned item(s), we will notify you of the status of your refund.

If the returned item(s) meet the return eligibility criteria, we will process the refund back to your original payment method.

Please note that shipping fees, including those for the original shipment and return shipment, are non-refundable.

The refund amount will exclude any applicable restocking fees, if applicable.

Refunds may take 1 to 2 business days to appear in your account, depending on your payment provider.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately with relevant details and supporting photographs.

We will assess the situation and provide instructions on returning the item(s) for a replacement or refund.

Please note:

  • Customized or personalized items may have different return and refund policies, which will be communicated to you during the customization process.
  • We recommend using a trackable shipping service for return shipments, as we cannot guarantee that we will receive your returned item(s).

If you have any further questions or require clarification about our return and refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our Moroccan handmade goods.

Need Help ?

Contact us at [email protected] for questions related to refunds and returns.

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