Morocco's Crafters

Morocco

(212) 772-395 249

Moroccan Crafts FAQs

Frequently Asked Questions

Handmade Moroccan Goods Inspired By Rich Tradition

We offer multiple convenient payment methods to accommodate our customers’ preferences. When placing an order for our handmade Moroccan goods, you can choose from the following payment options:

  1. PayPal: We accept payments through PayPal, a secure and widely recognized online payment platform. With PayPal, you can use your PayPal balance, link your bank account, or use a credit/debit card associated with your PayPal account to complete the transaction.
  2. Credit/Debit Cards: We gladly accept payments made with major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can securely enter your card details during the checkout process on our website.

Please rest assured that all payment methods we offer are secure and designed to protect your sensitive information. If you have any further questions or encounter any difficulties while making a payment, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure a smooth and secure payment process.

Note: Availability of payment methods may vary based on your location and other factors.
Moroccan Crafts FAQs

We strive to process and fulfill orders as efficiently as possible. The processing time for an order typically falls within a range of 2 to 6 business days. This timeframe allows us to carefully prepare and package your handmade Moroccan goods to ensure they reach you in optimal condition.

Please note that the actual processing time may vary depending on factors such as order volume, product availability, and any customization requests. We work diligently to expedite the processing of each order while maintaining our commitment to quality and attention to detail.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. This will enable you to track the progress of your shipment and estimate the delivery time to your location.

If you have any specific concerns or require expedited processing for your order, please feel free to contact our customer support team. We will do our best to accommodate your request and provide you with the most accurate information regarding the processing time of your order.

We appreciate your patience and understanding as we strive to deliver exceptional products and service to our valued customers.
Moroccan Crafts FAQs

Yes, we offer international shipping for our handmade Moroccan goods. We are pleased to serve customers from various countries around the world. However, if you are located outside of the USA, UK, Canada, and Europe, we kindly request that you contact us directly to obtain a shipping quote.

Shipping costs can vary depending on the destination and the weight of the package. By reaching out to us, we will be able to provide you with accurate shipping options and costs tailored to your specific location. Our customer support team will guide you through the process and ensure that your order is shipped safely and efficiently to your desired international destination.

To inquire about international shipping and obtain a shipping quote, please email us at [email protected] or use the contact form on our website. Please provide your complete shipping address and the details of the items you wish to order. Our team will respond to your inquiry as soon as possible and provide you with the necessary information to proceed with your international order.
Moroccan Crafts FAQs

The shipping time for our handmade Moroccan goods to various destinations is as follows:

  • USA: The estimated maximum shipping time to the USA is 7 days. Please note that this is an estimate, and in many cases, deliveries may arrive sooner.

  • UK: The estimated maximum shipping time to the UK is also 7 days. We strive to deliver your order as quickly as possible while ensuring its safe arrival.

  • Canada: For shipments to Canada, the estimated maximum shipping time is 9 days. We work with reliable shipping partners to ensure prompt delivery to our Canadian customers.

  • Europe: The estimated maximum shipping time for European destinations is 7 days. Whether you are in Western Europe or Eastern Europe, we endeavor to deliver your order in a timely manner.
    Moroccan Crafts FAQs

Return and Refund Policy:

At Morocco’s Crafters, we strive to provide you with high-quality Moroccan handmade goods that you’ll love. However, we understand that there may be instances where you need to return or request a refund for your purchase. This Return and Refund Policy outlines our guidelines and procedures for such situations:

  1. Returns:
    • If you are not completely satisfied with your purchase, you may return the item(s) within 10 days from the date of delivery.
    • The item(s) must be unused, in their original condition, and in the original packaging.
    • To initiate a return, please contact our customer support team at [email address/phone number] to obtain a Return Merchandise Authorization (RMA) number.
    • Please include the RMA number on the outside of the package when returning the item(s).
    • The customer is responsible for all return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
  2. Refunds:
    • Once we receive and inspect the returned item(s), we will notify you of the status of your refund.
    • If the returned item(s) meet the return eligibility criteria, we will process the refund back to your original payment method.
    • Please note that shipping fees, including those for the original shipment and return shipment, are non-refundable.
    • The refund amount will exclude any applicable restocking fees, if applicable.
    • Refunds may take 2 business days to appear in your account, depending on your payment provider.
  3. Exchanges:
    • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item.
  4. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact our customer support team immediately with relevant details and supporting photographs.
    • We will assess the situation and provide instructions on returning the item(s) for a replacement or refund.

Please note:

  • Customized or personalized items may have different return and refund policies, which will be communicated to you during the customization process.
  • We recommend using a trackable shipping service for return shipments, as we cannot guarantee that we will receive your returned item(s).

If you have any further questions or require clarification about our return and refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our Moroccan handmade goods.
Moroccan Crafts FAQs

  1. Retrieve your tracking number: Once your order has been processed and shipped, you will receive a confirmation email from us. This email will include your unique tracking number. Keep this number handy for tracking purposes.
  2. Visit the DHL website: Open your web browser and go to the DHL website (dhl.com).
  3. Locate the tracking section: On the DHL homepage, you will find a tracking section. It is usually positioned prominently on the page.
  4. Enter your tracking number: In the designated field, enter the tracking number provided in your confirmation email.
  5. Initiate the tracking process: Click on the “Track” or “Track Shipment” button to begin tracking your order.
  6. View your shipment status: The DHL tracking system will provide you with real-time updates on the status of your shipment. You will be able to see the current location of your package and its estimated delivery date.
  7. Track through mobile app: Alternatively, you can track your order by downloading and using the DHL mobile app available for iOS and Android devices. Install the app, enter your tracking number, and you’ll have access to all the tracking information on your mobile device.

Please note that tracking information may take some time to become available after your order has been shipped. If you encounter any issues or have further questions regarding the tracking of your order, feel free to reach out to our customer support team, and we will be happy to assist you.
Moroccan Crafts FAQs

Yes, all the products we sell on our website are 100 percent handmade in Morocco. We take pride in offering authentic Moroccan goods crafted by skilled artisans who have mastered traditional techniques passed down through generations. Each item is meticulously crafted with attention to detail, showcasing the rich cultural heritage and artistry of Morocco. By supporting our store, you are not only acquiring unique and high-quality handmade products but also contributing to the preservation of Moroccan craftsmanship. We are committed to promoting the beauty and craftsmanship of Moroccan artisans and bringing their exquisite creations to customers worldwide.

  1. Yes, we offer customization or personalization services for certain items. We understand that you may have specific preferences or special requirements for your Moroccan goods. If you would like to customize or personalize an item, please contact our customer support team with your request.
  2. Once we receive your customization request, we will assess its feasibility and provide you with details regarding the availability, cost, and estimated timeline for the customization process. Please note that not all items may be eligible for customization, and additional charges may apply depending on the complexity of the customization requested.
  3. To facilitate the payment for customized items, we accept PayPal as a secure payment method. Once the customization details and associated costs are confirmed, we will provide you with instructions on how to make the payment via PayPal.
  4. Please keep in mind that customized or personalized items may have different return and refund policies, as they are tailored specifically to your preferences. We will communicate these policies to you during the customization process to ensure your complete satisfaction with the final product.
  5. If you have any further questions regarding customization or personalized items, please don’t hesitate to reach out to our customer support team. We are here to assist you and create a unique, personalized experience with our Moroccan goods.

We have a dedicated customer support team ready to assist you. To contact our customer support, you have the following options:

  1. Email: You can send an email to our customer support team at [email protected]. Please provide a detailed description of your inquiry or issue, along with any relevant information such as your order number or account details. Our team will respond to your email as soon as possible, usually within 24-48 hours.
  2. Phone: If you prefer to speak with a customer support representative directly, you can call our customer support hotline at [insert phone number]. Our support team is available during our business hours to address your questions or concerns and provide assistance.
  3. Live Chat: On our website, you will find a live chat feature that allows you to communicate with our customer support team in real-time. Simply click on the chat icon, provide your name, and start typing your message. A customer support agent will join the chat and assist you promptly.

Whichever method you choose, our customer support team is committed to providing you with excellent service and addressing your needs in a timely manner. We strive to ensure your shopping experience with us is smooth and enjoyable, so please don’t hesitate to reach out if you have any questions, feedback, or require assistance.

Yes, we do offer discounts and promotions from time to time. We understand the value of providing our customers with special offers and opportunities to save on their purchases. To stay updated on our current discounts and promotions, we recommend the following:

  1. Newsletter Subscription: Sign up for our newsletter to receive regular updates on our latest discounts, promotions, and exclusive offers. You can subscribe by entering your email address on our website or during the checkout process.
  2. Social Media: Follow us on our social media channels, such as Facebook, Instagram, and Twitter. We often announce special discounts and promotions on these platforms, along with showcasing our products and sharing relevant content.
  3. Website Banner and Pop-ups: Visit our website regularly and keep an eye out for any banners, pop-ups, or notifications that highlight ongoing discounts or promotions. These are often prominently displayed on our website’s homepage or specific product pages.
  4. Seasonal Sales: Take advantage of our seasonal sales and holiday promotions. During special occasions or festive periods, we may offer limited-time discounts or promotional codes that you can apply to your purchases.
  5. And we are pleased to offer discounts and promotions to our valued customers. In addition to any ongoing discounts or promotions, we provide an exclusive benefit with every product delivery. With each delivered product, you will receive a fifteen percent coupon that can be applied to your next purchase. This coupon serves as our appreciation for your continued support and allows you to enjoy additional savings on future orders.
Handmade Moroccan Goods Inspired By Rich Tradition

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